Single Service or Weekday Appointment: Should a cancellation or date change be necessary; we require a minimum of a 24-hour notice to cancel any single service or weekday appointment.
Multiple Services, Spa Packages or Weekend Appointments: A 48-hour cancellation notice is required for any multiple services, spa packages or weekend appointments. Our weekend consists of Friday and Saturday.
Failure to give the required notice of cancellation will result in charges for the service time reserved. If a client has more than 3 no shows in a span of 6 months, they will be restricted and no longer able to come back unless the appointments missed are paid.
Deposit for Services
Deposits will be taken for two or more services. 50% of booked services will be taken at time of booking and added to the client account. This balance will used towards the services booked.
Credit Card Policy
As a reminder for new or existing clients, Credit cards are required on file at time of booking. This is to ensure that technicians are paid for service due to cancellations or no shows.
We will call before the charge, and if there is no answer, we will leave a voicemail. We will also send an email if there is an email on file. With no response our system will automatically charge the card on file at closing.
If there is no card on file, we will send an invoice to the address in the client account and with no response in a month the bill will be sent to collections.
Within 14 days of purchase, we will gladly exchange or return your unopened product purchase or issue spa credit toward your next product or service purchase. Open product returns would be accepted within the 14 days of purchase if you are having an allergic reaction to the product.
Exceptions: No returns are allowed on Obagi products unless there are manufacturer defects.
Questions or Concerns?
If you have any questions or concerns, they should be directed to Amenity Day Spa at: firstname.lastname@example.org.