Spa Policies

Cancellation Policy

Single Service or Weekday Appointment: Should a cancellation or date change be necessary, we require a minimum of a 24-hour notice to cancel any single service or weekday appointment.

Multiple Services, Spa Packages or Weekend Appointments: A 48-hour cancellation notice is required for any multiple services, spa packages, or weekend appointments. Our weekend consists of Friday and Saturday.

Laser Service Appointments:

The cancellation policies below apply to the following laser services:

  • Halo Skin Resurfacing (Fraxel)
  • Laser Skin Rejuvenation (BBL Photofacial)
  • Vascular Lesions Laser Services
  • Laser Toenail Fungus Removal
  • Candela Laser Hair Removal
  • Forever Young BBL
  • Forever Clear BBL
  • Single Laser Service Appointment: Should a cancellation or date change be necessary, we require a minimum of a 72-hour notice to cancel any single service laser appointment.
  • Multiple Laser Service Appointments: Should a cancellation or date change be necessary, we require a minimum of one-week notice to cancel any muiltiple service laser appointment.

Failure to give the required cancellation notice will result in charges for the service time reserved. If a client has more than three no-shows in 6 months, they will be restricted and only able to come back if the appointments missed are paid.

Deposit for Services

Deposits will be taken for two or more services. 50% of booked services will be taken at the time of booking and added to the client’s account. This balance will be used towards the services booked.

Credit Card Policy

As a reminder for new or existing clients, Credit cards are required on file at the time of booking. This ensures that technicians are paid for service due to cancellations or no-shows.

We will call before the charge; if there is no answer, we will leave a voicemail. We will also send an email if there is an email on file. With no response, our system will automatically charge the card on file at closing.

If there is no card on file, we will send an invoice to the address in the client account, and with no response in a month, the bill will be sent to collections.

Gratuities

An 18% gratuity will automatically be added to the total cost of all services for any group receiving services or any individual receiving services lasting 3 hours or longer during their visit at Amenity Day Spa.

Return Policy

Within 14 days of purchase, we will gladly exchange or return your unopened product purchase or issue spa credit toward your next product or service purchase. Open product returns will be accepted within 14 days of purchase if you are allergic to the product.

Exceptions: No returns are allowed on Obagi products unless manufacturer defects exist.

Questions or Concerns?

If you have any questions or concerns, they should be directed to Amenity Day Spa at: guestservices@amenitydayspa.com.