spa etiquette & policies - Amenity Day Spa
44365 Premier Plaza, Suite 120, Ashburn, Virginia 20147

spa etiquette & policies

“Walk through our doors and let the stress of your day dissolve. The word “Amenity” comes from the Latin word “amoenus,” meaning “pleasant” or “delightful”.

Amenity’s knowledgeable, talented team, combined with only the highest-quality products, allow us to create a one-of-a-kind experience.

Whether you’re seeking to release the stress of the day, encourage investment in yourself or create a memorable experience while reconnecting with yourself and others, Amenity will revive, restore and facilitate a better you.”

Appointments

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Please plan to arrive at least 15 minutes before your scheduled appointment time so that you may relax before your treatment and receive your full service. If you are delayed in your arrival, please note your treatment will end on time. Arriving late will limit the duration and effectiveness of your service. Please understand that we must charge for full amount of the service(s) booked. Appointments must be secured with a credit / debit card or by paying in advance.

Health Matters

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Please inform us of any health conditions at time of booking. You will be required to complete medical history, and consent forms upon arrival, as we are overseen by our medical director. These forms are needed for the customization of your experience, and are required to be up-to-date.

Cancellation Policy

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We understand that your schedule may change. Should a cancellation or date change become necessary, we require a minimum of 24 hours notice on appointments booked for Monday through Thursday or 48 hours notice for appointments booked for Friday through Sunday, to allow us the opportunity to rebook the spa’s time. Please understand that failure to provide the required notice of cancellation will result in full charges for the time and services booked. Please be advised this may apply to services booked the same day.

Robes, slippers, disposable undergarments, and towels are provided. For spa services, professional draping techniques are always practiced for a comfortable and discreet experience.

For Your Comfort

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Complimentary water, coffee, tea, fruit juices, champagne, mimosas and wine are available during your service. Limit of 2 alcoholic drinks per person. A light lunch may be added to any of your services for a nominal charge. We provide personal lockers and private changing rooms. We recommend that you visit our spa dressed comfortably, and that you leave all jewelry and other valuables at home, as we are not responsible for lost or damaged items. For the most relaxing experience we do not allow the use of electronics in the spa. Please slience your phones. Children who are not receiving spa services at the spa will not be allowed past the lobby. In keeping with our commitment to cleanliness, safety and hygiene, we sanitize and sterilize all equipment for each service and treatment. To protect our environment, as well as your health and beauty, our spa is smoke-free.

Product Return Policy

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Within 14 days of purchase, exchange or spa credit only. No returns on Obagi or Skinade Products.

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